Refund Policy

Last Updated: January 16, 2026

Product Name: True Heritage & Ancestry: EDNA

Website: www.ednatrueheritage.com (including all sub-domains)

In these Legal Terms, "Company," "we," "us," and "our" refer to the entity providing the Services. We operate the website http://www.ednatrueheritage.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

True Heritage & Ancestry: EDNA is a digital entertainment platform that utilizes AI-powered image analysis algorithms to interpret user-submitted photographs. The service generates a personalized ancestral report that may include speculative estimations of potential ethnic origins based on facial features, a detailed analysis of facial characteristics, creative cultural and historical narratives inspired by ancestral markers, and a conceptual psychological portrait based on archetypal interpretations. All reports, insights, and visual content generated by True Heritage & Ancestry: EDNA are intended for entertainment and personal exploration purposes only; they do not constitute scientific, genetic, genealogical, or psychological advice, and the service is not a substitute for professional DNA testing.

You can contact us through the official channels listed on our website.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and the Company, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Thank you for purchasing our products on the website listed above. We provide AI-powered digital services and digital goods (collectively, the "Service"). Due to the immediate and irreversible costs associated with high-performance computing, data processing, and content generation, we maintain a strict refund policy.

IMPORTANT: Acknowledgement of Immediate Performance

By clicking "Purchase", "Buy", "Unlock", "Subscribe", "Pay", or any similar confirmation button (and, where applicable, by checking the consent box at checkout), you explicitly request and consent to the immediate supply of the digital content and services.

You acknowledge and agree that:

  • Immediate Access: The Service (including high-performance computing and content generation) begins immediately upon payment confirmation.
  • Express Waiver: You have expressly agreed to the commencement of the contract during the cancellation period.
  • Loss of Withdrawal Rights: In accordance with Article 16(m) of the EU Consumer Rights Directive, Section 15 of the Turkish Regulation on Distance Contracts, and UK Consumer Contracts Regulations, you acknowledge that you lose your statutory right of withdrawal (the "Cooling-off Period") once the digital content generation process has begun or access to the service has been granted.

BY CLICKING "PURCHASE", "BUY", "UNLOCK", "SUBSCRIBE", "PAY", OR ANY SIMILAR CONFIRMATION BUTTON AND BY CHECKING THE ACCEPTANCE BOX AT CHECKOUT, YOU CONFIRM THAT YOU HAVE HAD THE OPPORTUNITY TO READ AND UNDERSTAND THIS REFUND POLICY, WHICH WAS MADE AVAILABLE TO YOU PRIOR TO COMPLETING YOUR TRANSACTION.

BY FINALIZING YOUR ORDER, YOU CONFIRM THAT YOU HAVE BEEN INFORMED OF THIS LOSS OF RIGHTS AND AGREE TO PROCEED ON THESE TERMS. YOU AGREE THAT THE SERVICE BEGINS IN A TIMELY MANNER AND THAT YOU THEREBY WAIVE YOUR RIGHT OF WITHDRAWAL, CANCELLATION, OR REFUND ONCE THE DIGITAL CONTENT GENERATION PROCESS HAS BEGUN, UNLESS OTHERWISE REQUIRED BY MANDATORY LAW.

By purchasing a subscription, credit package, or digital product from us, you agree to the terms set forth in this Policy without exception.

1. The "Usage Limit" (Global Standard)

No refund will be issued if you have already utilized the Service to generate content, unless otherwise required by mandatory law.

Definition of "Service Consumption":

We define the Service as fully "consumed" and the contract as "performed" the moment you generate 1 (One) Report.

  • If you have generated 1 or more reports: The Service is deemed fully rendered. You are not eligible for a refund, cancellation, or exchange, even if the request is made immediately after purchase.
  • If you have NOT generated any reports: You may be eligible for a refund, at our discretion, provided you strictly meet the Time Limit designated for your region (see Section 2).

2. The "Time Limit" (Region-Based)

If you have not generated a report yet, you must submit your refund request within the specific time window designated for your jurisdiction.

Zone A: Standard Global Policy (USA, Canada & Rest of World)

  • Time Window: 3 Days (72 Hours) from the exact time of purchase.
  • Voluntary Exception: Although you have waived your statutory right of withdrawal by acknowledging the immediate performance of the contract, we may provide a refund if you request it within 3 days (72-Hours) AND have not generated any reports, at our discretion.
  • Rule: If you reside in a jurisdiction not listed in Zone B or C, you must submit a clear statement of cancellation to our support team before the 3-days (72-Hours) period expires. This exception applies strictly to unconsumed services. If a report has been generated, the waiver of withdrawal rights stands, and no refund is possible.

Zone B: European Union, UK, Turkey & Switzerland

  • Time Window: 14 Days from the exact time of purchase.
  • Voluntary Exception: Although you have waived your statutory right of withdrawal by acknowledging the immediate performance of the contract, we may provide a refund if you request it within 14 days AND have not generated any reports, at our discretion.
  • Rule: You must submit a clear statement of cancellation to our support team before the 14-day period expires. This exception applies strictly to unconsumed services. If a report has been generated, the waiver of withdrawal rights stands, and no refund is possible.

Zone C: South Korea, Brazil, Mexico, Taiwan & China

  • Time Window: 7 Days from the exact time of purchase.
  • Voluntary Exception: Although you have waived your statutory right of withdrawal by acknowledging the immediate performance of the contract, we may provide a refund if you request it within 7 days AND have not generated any reports, at our discretion.
  • Rule: You must submit a clear statement of cancellation to our support team before the 7-day period expires. This exception applies strictly to unconsumed services. If a report has been generated, the waiver of withdrawal rights stands, and no refund is possible.

3. General Refund Conditions & Exceptions

Purchases made directly through the Service are generally non-refundable, except where required by applicable consumer protection laws. However, refunds may be considered in limited circumstances, such as:

  • Duplicate or Accidental Charges: If you were charged twice for the same transaction due to a technical error.
  • Legal Mandates: Situations where local regulations explicitly mandate a refund despite our standard policy.
  • Verified Technical Issues: Technical defects that prevent any access to the service and cannot be resolved by our support team (provided no reports were successfully generated).

Each request will be evaluated based on the specific circumstances and applicable legal requirements.

4. Subscription Renewals

  • Automatic Renewal: Our subscriptions renew automatically at the end of each billing cycle unless canceled at least 24 hours prior to the renewal date.
  • Renewal Notifications: Where required by applicable law, renewal reminders are automatically generated and sent by our third-party payment processor. We do not manually send renewal notices. It is your sole responsibility to ensure your email address is current and to check your spam/junk folders for these automated notifications from the payment provider.
  • Non-Refundable: We do not provide refunds for renewal charges processed before cancellation, partial usage, or "change of mind" after the renewal has occurred.
  • Cancellation: You are responsible for canceling your subscription through your account settings or the link provided in your purchase confirmation email before the renewal date to avoid future charges.

5. Additional Packages and Digital Goods

Supplementary add-on packages are inextricably linked to your primary subscription plan. Consequently, upon the expiration or termination of the primary subscription, any active add-ons will automatically expire.

  • Refund Eligibility: Add-on packages are subject to the same strict refund criteria as the main subscription (as detailed in Sections 1 and 2). If the primary subscription does not qualify for a refund, all associated add-ons are strictly non-refundable.
  • Downloadable Content (Playbooks/Guides): E-books, PDF guides, playbooks, and other downloadable digital assets are non-refundable immediately upon access or download, as they cannot be "returned" once accessed or downloaded.
  • Time-Limited & Promotional Offers: Special discounted offers, "Lifetime Deals," or time-limited campaigns are non-refundable unless explicitly stated otherwise in the specific campaign terms.

6. Chargebacks and Payment Disputes

Should you initiate a chargeback or payment reversal regarding applicable subscription fees, we reserve the right to immediately suspend or permanently terminate your account access at our sole discretion for breach of payment obligations.

We vigorously contest all unjustified chargebacks. We reserve the right to provide the relevant financial institution with comprehensive evidence—including system logs and authorization records—demonstrating that the transaction was validly authorized by you and that the Service was available or consumed.

7. How to Request a Refund

To submit a refund request, please refer to the contact us at through our official channels listed on this website. When contacting us, please strictly include:

  • The email address associated with your account.
  • The date of your purchase.
  • The transaction ID or Order Number (if available).

Authoritative Records: You acknowledge and agree that our internal system logs are the definitive and authoritative evidence for determining refund eligibility. These logs accurately record the precise time of your purchase and any and all service consumption, including each instance of report generation tied to your account. In the event of any dispute, these system-generated records shall be considered the final and binding source of truth regarding your usage of the Service.

Policy Updates: We reserve the right to update this Refund Policy at any time to reflect changes in our services or legal requirements.